A GOOD-NEWS STORY FOR THE NHS
Almost two years on from Lord Carter’s review into productivity in English NHS hospitals, the Workforce Deployment Expert Group has investigated workforce planning and deployment in the UK.
- Chapter 1 starts with getting the basics of e-rostering right and using it to improve payment accuracy
- Chapter 2 looks at putting the patient need at the centre of the roster to improve care
- Chapter 3 explains how e-rostering can support trusts to meet the needs of the workforce
- Chapter 4 shows how trusts can use rosters to maximises efficiency for the organisation as a whole
- Chapter 5 explores a practical example of how e-rostering supports better management of leave, which positively impacts on patients, staff and the organisation
- Chapter 6 examines how workforce data can be used to enhance workforce deployment and planning
- Trust boards should assess themselves honestly against the workforce optimisation maturity index, to identify what they are doing well, what they could improve and what else they should be doing to ensure safest possible care for patients and financial efficiency with regards to rostering.
- HR directors working closely with nursing and medical directors should continue to digitalise all aspects of workforce optimisation, particularly those who have not embraced it fully.
- Encourage and enable ownership of workforce data and its utilisation throughout the trust, as this is the only way to achieve sustainable change. This may be done through appointing workforce data champions.
- Develop a robust roster policy which has clear defined roles and responsibilities for setting rosters from board to frontline staff, which will help ensure a dynamic approach to rostering.
- Those responsible for workforce need to embrace workforce optimisation in the context of the Five Year Forward View, moving away from the silos of staff in hospitals, but having systems that can support working across sustainability and transformation partnerships and accountable care organisations and systems.